Most of the time, people consider workflow and business process analysis when they’re faced with the need to automate what they do or prepare for a system conversion. I was introduced to workflow analysis by my old CIO friends. Upon sitting through a training with a room full of systems engineers, I was struck by how people like me (management and operations) could leverage this approach to accomplish a lot of different objectives.
Not Just for IT Anymore
Despite my glow at realizing workflow could be harnessed to support the widest array of initiatives, it remains glued in most peoples’ minds to systems and technology. I think that’s a shame. I will continue to spread the good word and hope you’ll join me in revolutionizing how this approach can be extended into the life of an organization. The spread requires a great deal of story-telling and sharing results.
Tell me how you’ve used your workflow intelligence…skip the IT and systems implications for now. There are so many good reasons why.