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	<title>Workflow IQ - Smarter Workflow and Business Process Management</title>
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		<title>Workflow IQ - Smarter Workflow and Business Process Management</title>
		<link>http://workflowiq.wordpress.com</link>
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		<item>
		<title>Smart Business Process: Wal-Mart Proves (Again) That Reducing Costs &amp; Adding Customer Value Leads to Profits</title>
		<link>http://workflowiq.wordpress.com/2009/08/13/smart-business-process-wal-mart-proves-again-that-reducing-costs-adding-customer-value-leads-to-profits/</link>
		<comments>http://workflowiq.wordpress.com/2009/08/13/smart-business-process-wal-mart-proves-again-that-reducing-costs-adding-customer-value-leads-to-profits/#comments</comments>
		<pubDate>Thu, 13 Aug 2009 15:58:42 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[cost management]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[key performance indicators]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=287</guid>
		<description><![CDATA[Wal-Mart aired its latest performance data today and revealed that, despite the recession, they have maintained profitability. Shining a light on Wal-Mart is kind of silly given that virtually no other organization in the world (and most countries, for that &#8230; <a href="http://workflowiq.wordpress.com/2009/08/13/smart-business-process-wal-mart-proves-again-that-reducing-costs-adding-customer-value-leads-to-profits/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=287&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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	</item>
		<item>
		<title>Lean Healthcare and the Great Reform Debate</title>
		<link>http://workflowiq.wordpress.com/2009/07/24/lean-healthcare-and-the-great-reform-debate/</link>
		<comments>http://workflowiq.wordpress.com/2009/07/24/lean-healthcare-and-the-great-reform-debate/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 15:35:04 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[Lean methodology]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[business process analysis]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[EMR]]></category>
		<category><![CDATA[Healthcare Reform]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Lean Healthcare]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=284</guid>
		<description><![CDATA[I have to apologize to anyone who may have expected greater consistency in my posts. This is by far the longest I&#8217;ve gone without posting something new. Frankly, I and my partners have been buried under the weight of healthcare &#8230; <a href="http://workflowiq.wordpress.com/2009/07/24/lean-healthcare-and-the-great-reform-debate/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=284&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<item>
		<title>Taking Care of Business: Why Context and Need are at Heart of Business Process Design</title>
		<link>http://workflowiq.wordpress.com/2009/06/27/taking-care-of-business-why-context-and-need-are-at-heart-of-business-process-design/</link>
		<comments>http://workflowiq.wordpress.com/2009/06/27/taking-care-of-business-why-context-and-need-are-at-heart-of-business-process-design/#comments</comments>
		<pubDate>Sat, 27 Jun 2009 16:36:59 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Business Process Fundamentals]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[health]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=282</guid>
		<description><![CDATA[For those of you who don&#8217;t know, my BPM consulting work focuses on the healthcare field. Nowhere is the answer to the question &#8220;Why?&#8221; more striking and evident. When people begin (and I do mean begin) to think in terms &#8230; <a href="http://workflowiq.wordpress.com/2009/06/27/taking-care-of-business-why-context-and-need-are-at-heart-of-business-process-design/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=282&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<item>
		<title>The Leaning of America: The Case for Small Business Process Management is Unequivocal</title>
		<link>http://workflowiq.wordpress.com/2009/06/04/the-leaning-of-america-the-case-for-small-business-process-management-is-unequivocal/</link>
		<comments>http://workflowiq.wordpress.com/2009/06/04/the-leaning-of-america-the-case-for-small-business-process-management-is-unequivocal/#comments</comments>
		<pubDate>Thu, 04 Jun 2009 17:27:26 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Non-Profit]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[business process]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[re-engineering]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=278</guid>
		<description><![CDATA[As a consultant to small and mid-sized business, non-profits and government agencies (with a particular focus on healthcare), I often engage executives on the merits of BPM. Said executives wonder aloud if their time is well-spent documenting, analyzing and re-engineering &#8230; <a href="http://workflowiq.wordpress.com/2009/06/04/the-leaning-of-america-the-case-for-small-business-process-management-is-unequivocal/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=278&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/06/04/the-leaning-of-america-the-case-for-small-business-process-management-is-unequivocal/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
		</media:content>
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		<item>
		<title>Prioritizing BPM Projects is a Sign of Effective, Experienced Leadership</title>
		<link>http://workflowiq.wordpress.com/2009/05/18/prioritizing-bpm-projects-is-a-sign-of-effective-experienced-leadership/</link>
		<comments>http://workflowiq.wordpress.com/2009/05/18/prioritizing-bpm-projects-is-a-sign-of-effective-experienced-leadership/#comments</comments>
		<pubDate>Mon, 18 May 2009 23:44:06 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[process improvement]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=276</guid>
		<description><![CDATA[I received an email from a friend of mine today lamenting the projects he&#8217;s had to wave good-bye to. The email read: &#8220;That other process improvement stuff is nice, however, right now&#8230;revenue generation is the only process that matters. We &#8230; <a href="http://workflowiq.wordpress.com/2009/05/18/prioritizing-bpm-projects-is-a-sign-of-effective-experienced-leadership/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=276&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/05/18/prioritizing-bpm-projects-is-a-sign-of-effective-experienced-leadership/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
		</media:content>
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		<item>
		<title>It&#8217;s Time for Strategic Business Process Management</title>
		<link>http://workflowiq.wordpress.com/2009/05/08/its-time-for-strategic-business-process-management/</link>
		<comments>http://workflowiq.wordpress.com/2009/05/08/its-time-for-strategic-business-process-management/#comments</comments>
		<pubDate>Fri, 08 May 2009 22:13:03 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[balanced scorecard]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[business process analysis]]></category>
		<category><![CDATA[Business Process Fundamentals]]></category>
		<category><![CDATA[business process improvement]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[key performance indicators]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[process improvement]]></category>
		<category><![CDATA[strategic planning]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=274</guid>
		<description><![CDATA[I am coming off several weeks&#8217; having to reassure clients that they are doing well and that &#8211; so long as they stick to their knitting &#8211; they&#8217;ll be ok a year from now. I have others who have required &#8230; <a href="http://workflowiq.wordpress.com/2009/05/08/its-time-for-strategic-business-process-management/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=274&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/05/08/its-time-for-strategic-business-process-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<title>Business Process Data: On Dashboards and Windshields</title>
		<link>http://workflowiq.wordpress.com/2009/04/26/business-process-data-we-need-cleaner-windshields-better-dashboards/</link>
		<comments>http://workflowiq.wordpress.com/2009/04/26/business-process-data-we-need-cleaner-windshields-better-dashboards/#comments</comments>
		<pubDate>Sun, 26 Apr 2009 15:42:14 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[balanced scorecard]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[key performance indicators]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[strategic planning]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=269</guid>
		<description><![CDATA[Reading about IBM&#8217;s &#8220;Stream Computing&#8221; in Business Week magazine this week, I am reminded of a time in a meeting several years ago when I groaned: &#8220;I don&#8217;t want a better dashboard; I want a cleaner windshield. I want to &#8230; <a href="http://workflowiq.wordpress.com/2009/04/26/business-process-data-we-need-cleaner-windshields-better-dashboards/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=269&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/04/26/business-process-data-we-need-cleaner-windshields-better-dashboards/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<title>Spy: Small Business Process Improvements Based on Process Benchmarks</title>
		<link>http://workflowiq.wordpress.com/2009/04/12/spy-small-business-process-improvements-based-on-process-benchmarks/</link>
		<comments>http://workflowiq.wordpress.com/2009/04/12/spy-small-business-process-improvements-based-on-process-benchmarks/#comments</comments>
		<pubDate>Sun, 12 Apr 2009 17:04:54 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[business process]]></category>
		<category><![CDATA[business process analysis]]></category>
		<category><![CDATA[Business Process Fundamentals]]></category>
		<category><![CDATA[business process improvement]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=264</guid>
		<description><![CDATA[I have to admit to being a chronic process observer and critic. Every time I sit in a restaurant, go into a store, arrive at a hotel, go to the doctor or shop online I pay attention to what staff &#8230; <a href="http://workflowiq.wordpress.com/2009/04/12/spy-small-business-process-improvements-based-on-process-benchmarks/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=264&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/04/12/spy-small-business-process-improvements-based-on-process-benchmarks/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<item>
		<title>Airlines Offer Excellent Example Of Importance Of Business Process</title>
		<link>http://workflowiq.wordpress.com/2009/04/08/airlines-offer-excellent-example-of-importance-of-business-process/</link>
		<comments>http://workflowiq.wordpress.com/2009/04/08/airlines-offer-excellent-example-of-importance-of-business-process/#comments</comments>
		<pubDate>Wed, 08 Apr 2009 03:45:42 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[Dunce Caps]]></category>
		<category><![CDATA[BPM]]></category>
		<category><![CDATA[built to last]]></category>
		<category><![CDATA[Business Process Fundamentals]]></category>
		<category><![CDATA[business process management]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=262</guid>
		<description><![CDATA[I&#8217;ve picked on them before and I am going to do it again. It&#8217;s just too easy. From time to time, I have to fly American Airlines and every time, my experience is abysmal. This past Sunday was no exception.  &#8230; <a href="http://workflowiq.wordpress.com/2009/04/08/airlines-offer-excellent-example-of-importance-of-business-process/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=262&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<title>Business Process Re-Engineering: The Enemy of Inertia, Waste and Consensus Complacency</title>
		<link>http://workflowiq.wordpress.com/2009/04/04/business-process-re-engineering-the-enemy-of-inertia-waste-and-consensus-complacency/</link>
		<comments>http://workflowiq.wordpress.com/2009/04/04/business-process-re-engineering-the-enemy-of-inertia-waste-and-consensus-complacency/#comments</comments>
		<pubDate>Sat, 04 Apr 2009 19:37:21 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[BPM]]></category>
		<category><![CDATA[business process analysis]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Project Management]]></category>

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		<description><![CDATA[Working with several governmental and non-profit agencies recently, I noticed a pattern emerging that is at once counter-productive and based entirely in fear. What I used to think of as intellectual sloth is giving way to wasteful complacency and what &#8230; <a href="http://workflowiq.wordpress.com/2009/04/04/business-process-re-engineering-the-enemy-of-inertia-waste-and-consensus-complacency/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&amp;blog=2097814&amp;post=260&amp;subd=workflowiq&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">patrickgoatee</media:title>
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