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	<title>Workflow IQ - Smarter Workflow and Business Process Management</title>
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		<title>Workflow IQ - Smarter Workflow and Business Process Management</title>
		<link>http://workflowiq.wordpress.com</link>
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		<title>Smart Business Process: Wal-Mart Proves (Again) That Reducing Costs &amp; Adding Customer Value Leads to Profits</title>
		<link>http://workflowiq.wordpress.com/2009/08/13/smart-business-process-wal-mart-proves-again-that-reducing-costs-adding-customer-value-leads-to-profits/</link>
		<comments>http://workflowiq.wordpress.com/2009/08/13/smart-business-process-wal-mart-proves-again-that-reducing-costs-adding-customer-value-leads-to-profits/#comments</comments>
		<pubDate>Thu, 13 Aug 2009 15:58:42 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[cost management]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[key performance indicators]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=287</guid>
		<description><![CDATA[Wal-Mart aired its latest performance data today and revealed that, despite the recession, they have maintained profitability. Shining a light on Wal-Mart is kind of silly given that virtually no other organization in the world (and most countries, for that matter) are in the same league.  The point is that we can all learn from [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=287&subd=workflowiq&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/08/13/smart-business-process-wal-mart-proves-again-that-reducing-costs-adding-customer-value-leads-to-profits/feed/</wfw:commentRss>
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			<media:title type="html">patrickgoatee</media:title>
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		<title>Lean Healthcare and the Great Reform Debate</title>
		<link>http://workflowiq.wordpress.com/2009/07/24/lean-healthcare-and-the-great-reform-debate/</link>
		<comments>http://workflowiq.wordpress.com/2009/07/24/lean-healthcare-and-the-great-reform-debate/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 15:35:04 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[Lean methodology]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[business process analysis]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[EMR]]></category>
		<category><![CDATA[Healthcare Reform]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Lean Healthcare]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=284</guid>
		<description><![CDATA[I have to apologize to anyone who may have expected greater consistency in my posts. This is by far the longest I&#8217;ve gone without posting something new. Frankly, I and my partners have been buried under the weight of healthcare clients and we&#8217;ve been busy closely monitoring the Healthcare Reform debate. As healthcare tips the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=284&subd=workflowiq&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/07/24/lean-healthcare-and-the-great-reform-debate/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<title>Taking Care of Business: Why Context and Need are at Heart of Business Process Design</title>
		<link>http://workflowiq.wordpress.com/2009/06/27/taking-care-of-business-why-context-and-need-are-at-heart-of-business-process-design/</link>
		<comments>http://workflowiq.wordpress.com/2009/06/27/taking-care-of-business-why-context-and-need-are-at-heart-of-business-process-design/#comments</comments>
		<pubDate>Sat, 27 Jun 2009 16:36:59 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Business Process Fundamentals]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[health]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[Quality Improvement]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=282</guid>
		<description><![CDATA[For those of you who don&#8217;t know, my BPM consulting work focuses on the healthcare field. Nowhere is the answer to the question &#8220;Why?&#8221; more striking and evident. When people begin (and I do mean begin) to think in terms of &#8220;Why do we do this?&#8221; and &#8220;Why do it that way?&#8221;, the answers inherently [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=282&subd=workflowiq&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/06/27/taking-care-of-business-why-context-and-need-are-at-heart-of-business-process-design/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<title>The Leaning of America: The Case for Small Business Process Management is Unequivocal</title>
		<link>http://workflowiq.wordpress.com/2009/06/04/the-leaning-of-america-the-case-for-small-business-process-management-is-unequivocal/</link>
		<comments>http://workflowiq.wordpress.com/2009/06/04/the-leaning-of-america-the-case-for-small-business-process-management-is-unequivocal/#comments</comments>
		<pubDate>Thu, 04 Jun 2009 17:27:26 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Non-Profit]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[business process]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[re-engineering]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=278</guid>
		<description><![CDATA[As a consultant to small and mid-sized business, non-profits and government agencies (with a particular focus on healthcare), I often engage executives on the merits of BPM. Said executives wonder aloud if their time is well-spent documenting, analyzing and re-engineering work and processes.  The common refrain is that they believe they have bigger fires to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=278&subd=workflowiq&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/06/04/the-leaning-of-america-the-case-for-small-business-process-management-is-unequivocal/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<item>
		<title>Prioritizing BPM Projects is a Sign of Effective, Experienced Leadership</title>
		<link>http://workflowiq.wordpress.com/2009/05/18/prioritizing-bpm-projects-is-a-sign-of-effective-experienced-leadership/</link>
		<comments>http://workflowiq.wordpress.com/2009/05/18/prioritizing-bpm-projects-is-a-sign-of-effective-experienced-leadership/#comments</comments>
		<pubDate>Mon, 18 May 2009 23:44:06 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[process improvement]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=276</guid>
		<description><![CDATA[I received an email from a friend of mine today lamenting the projects he&#8217;s had to wave good-bye to. The email read: &#8220;That other process improvement stuff is nice, however, right now&#8230;revenue generation is the only process that matters. We have to keep the doors open&#8221;.  It made me think deeply about my clients and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=276&subd=workflowiq&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/05/18/prioritizing-bpm-projects-is-a-sign-of-effective-experienced-leadership/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<item>
		<title>It&#8217;s Time for Strategic Business Process Management</title>
		<link>http://workflowiq.wordpress.com/2009/05/08/its-time-for-strategic-business-process-management/</link>
		<comments>http://workflowiq.wordpress.com/2009/05/08/its-time-for-strategic-business-process-management/#comments</comments>
		<pubDate>Fri, 08 May 2009 22:13:03 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[balanced scorecard]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[business process analysis]]></category>
		<category><![CDATA[Business Process Fundamentals]]></category>
		<category><![CDATA[business process improvement]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[key performance indicators]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[process improvement]]></category>
		<category><![CDATA[strategic planning]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=274</guid>
		<description><![CDATA[I am coming off several weeks&#8217; having to reassure clients that they are doing well and that &#8211; so long as they stick to their knitting &#8211; they&#8217;ll be ok a year from now. I have others who have required some serious, adult discussions. They lack a cohesive strategic plan, therefore, they lack in the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=274&subd=workflowiq&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/05/08/its-time-for-strategic-business-process-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/42bfe975cca7a5362af0c054245c6ae1?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">patrickgoatee</media:title>
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		<title>Business Process Data: On Dashboards and Windshields</title>
		<link>http://workflowiq.wordpress.com/2009/04/26/business-process-data-we-need-cleaner-windshields-better-dashboards/</link>
		<comments>http://workflowiq.wordpress.com/2009/04/26/business-process-data-we-need-cleaner-windshields-better-dashboards/#comments</comments>
		<pubDate>Sun, 26 Apr 2009 15:42:14 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[balanced scorecard]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[key performance indicators]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[strategic planning]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=269</guid>
		<description><![CDATA[Reading about IBM&#8217;s &#8220;Stream Computing&#8221; in Business Week magazine this week, I am reminded of a time in a meeting several years ago when I groaned: &#8220;I don&#8217;t want a better dashboard; I want a cleaner windshield. I want to know what&#8217;s coming and a dashboard can&#8217;t tell me that. Those are lagging indicators.  At [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=269&subd=workflowiq&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/04/26/business-process-data-we-need-cleaner-windshields-better-dashboards/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<title>Spy: Small Business Process Improvements Based on Process Benchmarks</title>
		<link>http://workflowiq.wordpress.com/2009/04/12/spy-small-business-process-improvements-based-on-process-benchmarks/</link>
		<comments>http://workflowiq.wordpress.com/2009/04/12/spy-small-business-process-improvements-based-on-process-benchmarks/#comments</comments>
		<pubDate>Sun, 12 Apr 2009 17:04:54 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[business process]]></category>
		<category><![CDATA[business process analysis]]></category>
		<category><![CDATA[Business Process Fundamentals]]></category>
		<category><![CDATA[business process improvement]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[Efficiency]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=264</guid>
		<description><![CDATA[I have to admit to being a chronic process observer and critic. Every time I sit in a restaurant, go into a store, arrive at a hotel, go to the doctor or shop online I pay attention to what staff and managers are doing and I judge. Sometimes I am deeply fond of what I [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=264&subd=workflowiq&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/04/12/spy-small-business-process-improvements-based-on-process-benchmarks/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<item>
		<title>Airlines Offer Excellent Example Of Importance Of Business Process</title>
		<link>http://workflowiq.wordpress.com/2009/04/08/airlines-offer-excellent-example-of-importance-of-business-process/</link>
		<comments>http://workflowiq.wordpress.com/2009/04/08/airlines-offer-excellent-example-of-importance-of-business-process/#comments</comments>
		<pubDate>Wed, 08 Apr 2009 03:45:42 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[Dunce Caps]]></category>
		<category><![CDATA[BPM]]></category>
		<category><![CDATA[built to last]]></category>
		<category><![CDATA[Business Process Fundamentals]]></category>
		<category><![CDATA[business process management]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=262</guid>
		<description><![CDATA[I&#8217;ve picked on them before and I am going to do it again. It&#8217;s just too easy. From time to time, I have to fly American Airlines and every time, my experience is abysmal. This past Sunday was no exception.  Flying out to a national healthcare conference, leaving from Southern California to arrive (with any [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=262&subd=workflowiq&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://workflowiq.wordpress.com/2009/04/08/airlines-offer-excellent-example-of-importance-of-business-process/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">patrickgoatee</media:title>
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		<title>Business Process Re-Engineering: The Enemy of Inertia, Waste and Consensus Complacency</title>
		<link>http://workflowiq.wordpress.com/2009/04/04/business-process-re-engineering-the-enemy-of-inertia-waste-and-consensus-complacency/</link>
		<comments>http://workflowiq.wordpress.com/2009/04/04/business-process-re-engineering-the-enemy-of-inertia-waste-and-consensus-complacency/#comments</comments>
		<pubDate>Sat, 04 Apr 2009 19:37:21 +0000</pubDate>
		<dc:creator>Patrick Joseph Gauthier</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[business process re-engineering]]></category>
		<category><![CDATA[BPM]]></category>
		<category><![CDATA[business process analysis]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Project Management]]></category>

		<guid isPermaLink="false">http://workflowiq.wordpress.com/?p=260</guid>
		<description><![CDATA[Working with several governmental and non-profit agencies recently, I noticed a pattern emerging that is at once counter-productive and based entirely in fear. What I used to think of as intellectual sloth is giving way to wasteful complacency and what I choose to call a &#8220;consensus trance&#8221; resulting from fear of losing one&#8217;s job and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=workflowiq.wordpress.com&blog=2097814&post=260&subd=workflowiq&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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